Leading Change
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How Trust is Built & Maintained

Trust is built and maintained with these four traits:

  1. Common ground (we have similar values and objectives)
  2. Predictability (I can predict your behavior)
  3. Consideration (you will take my needs into consideration before you act)
  4. Forewarning (you will tell me before you act in a way that is not in my interests)

via Gretchen Pisano 

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